News in the Channel - issue #42

NEWS

Westcon-Comstor becomes Cloudflare’s EMEA-wide distributor Westcon-Comstor has announced a

addition to our EMEA vendor portfolio and a powerful opportunity for partners,” said Daniel Hurel, senior vice president, Westcon EMEA Go-To-Market at Westcon- Comstor. “By combining Cloudflare’s Connectivity Cloud platform with our value-added services, we’re giving partners throughout the region a clear path to land quickly, expand strategically and drive long-term, high-margin revenue. “We’re excited to welcome Westcon- Comstor as an authorised Cloudflare Distributor,” said Tom Evans, chief partner officer at Cloudflare. “Their deep technical expertise and extensive resource network are exactly what we need to supercharge our EMEA partner ecosystem. Through this collaboration, we’re enhancing our ability to support partners with the tools, resources and enablement they need to drive transformative results for their customers.” n

distribution partnership with Cloudflare, Inc, which will see Westcon-Comstor offer Cloudflare solutions to channel partners across the EMEA market and extending its existing Cloudflare relationship in Asia-Pacific. The strategic collaboration unlocks opportunities for partners through Westcon- Comstor’s established regional presence and go-to-market execution across EMEA, with investment in professional services and a dedicated Cloudflare team to support partner enablement, build pipeline and scale delivery. The Connectivity Cloud platform supports a highly repeatable, subscription- based revenue model with strong margin potential and clear land-and-expand opportunities, helping partners grow long- term customer value over time. “Cloudflare represents an exciting new

Daniel Hurel

westconcomstor.com

cloudflare.com

Identifying AI agent failure difficult, research finds Organisations can identify the failures of an AI agent, but spotting them in a multiagent environment is almost impossible, according to new research from Kore.ai. In a survey of over 400 IT business

some 15% of respondents simply relied on end users to report problems as the primary detection metric. On top of issues created by customers finding problems first and reporting it, 53% of organisations reported running agents they don’t fully trust or understand. Once teams have gone through all the above, found a problem, identified it, 79% of respondents said that consequential autonomous actions required a manual reversal and 93% of them said those reversals were costly and disruptive. “The findings suggest that enterprises are accumulating a form of 'governance debt,' where delays in identifying and containing agent failures allow recovery costs to compound long after the initial incident occurs,” said Raj Koneru, CEO and founder at Kore.ai. n

leaders, with 2,000 or more employees, 70% said they could identify a failure occurred but could not determine which agent in a multi-agent environment caused it. The time it takes to detect an agent- related issue is as low as one to four hours for half of the organisations. However, 33% needed four to eight hours to detect a failure. The top three metrics for detecting a problem were 39% real-time dashboards, 29% automated threshold alerts, 17% log analysis and pattern detection. However,

Raj Koneru

kore.ai