VOW WHOLESALE
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We have listened carefully to the open and honest feedback we have received, which has helped us identify some crucial steps towards a more sustainable and collaborative future for resellers,
challenges including general cost inflation, rapidly rising overheads, chronic labour shortages and ongoing supply chain disruption. However, VOW is in constant dialogue with its customers to ensure the company understands the ongoing challenges and is committed to alleviating the impact on its customers by expanding and enhancing its value-added services. On top of their existing service offering, VOW now includes these supportive measures: l The re-introduction of timed AM dealer drops to provide greater all-round service flexibility and enable qualifying resellers the option to receive deliveries at a time that then allows for better planning of onward delivery on their own vans – something that had been much-missed during the pandemic l Improved order tracking visibility through commencement of end-to-end scanning for all deliveries made via Truline. This provides complete visibility of all orders within VOW’s Self-Serve Portal, through seamless real-time tracking l VOW Specials for bespoke product sourcing, whereby customers can raise a request via VOW’s Self-Serve Portal, which will then be handled by a dedicated team to source and quote on non-stocked items, saving resellers time and resource.
VOW recognises that with costs increasing across the board, service can be a key differentiator for customers. VOW’s renewed focus on its service offering comes from experience and an understanding that during times of uncertainty, it can be fine margins of change that make all the difference. “We understand and recognise that times have been tough for our resellers over the past few years, and the challenges seem to keep on coming,” says Adrian. “We are determined to support our loyal customers with positive steps forward. We have listened carefully to the open and honest feedback we have received, which has helped us identify some crucial steps towards a more sustainable and collaborative future for resellers, VOW and the industry as a whole. “With our experienced teams behind each initiative, I am excited to see where these developments will take us. We see great positivity for the future, and we will continue to move forward and make improvements utilising the feedback and support we gratefully receive from our valued customers. Now more than ever we are stronger together.”
VOW and the industry as a whole.
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For more information on the next VOW Amplify event, please visit: www.vowwholesale.co.uk
vowwholesale.co.uk
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