LEXMARK
Efficiency at the double Lexmark has always had a commitment to bringing the latest technology to customers to help improve the efficiency of their business, and two recent announcements show that the company is continuing to do that in 2023.
For small- to medium-sized businesses (SMBs), time is everything. Often with small teams, getting side-tracked in admin tasks and things like printer management can take staff away from more productive uses of their time – ones that can help to impact the bottom line. Wanting more time and less admin is a common complaint from business owners, and one that Lexmark has been listening to – and that they have done something to address. In February, Lexmark launched its MPS Express product, a cloud-based program that will provide SMBs with a solution to streamline their document management processes and free them from day-to-day printer management. MPS Express, which replaces the Lexmark MPS Core channel offering, incorporates feedback from partners on their MPS needs and increases the offering to go beyond basic print services. The program stops short of a fully customised enterprise managed print services (MPS) solution, is packaged with services that meet the needs of a SMB customer through a partner and provides a turn-key cloud-based solution. “Many channel partners have been asking for a solution that enables them to minimally invest in their MPS infrastructure and still create a competitive offering for end customers,” explains Steve Kendall-Smith, Lexmark’s managing director UK & Ireland. “We are excited to announce a new offering that fits that bill – Lexmark MPS Express. The new program includes services, support, proactive replacement of supplies and remote management capabilities, meaning that small businesses will no longer have to worry about managing their print infrastructure – especially when they do not have internal IT resources.” By relying on the experience and capacity to deliver services and solutions from Lexmark, an industry leader in managed print solutions with a 95% renewal rate, partners can benefit from advanced diagnostics systems that help to anticipate incidents and enable predictive maintenance, to ensure workflows are:
l Efficient: proactive replacement of supplies and proactive maintenance l Simple: optimised administration, operations and billing processes l Secure: comprehensive security features thanks to secure-by-design approach. MPS Express provides tools that allow partners to create their own commercial package for SMB customers, thereby building a long-term relationship that frees end customers from the daily management of printing services and enables them to better focus on their core business.
Steve Kendall-Smith managing director UK & Ireland Lexmark
Quocirca Managed Print Services Market
Landscape 2022 report
Lexmark has yet again proven that it is able to quickly adapt to changing market demands “ ”
Managed print services leader Of course, for those that require MPS, Lexmark has long been recognised as a leader in this field. Global print and market insight research firm Quocirca named Lexmark as a leader in MPS for the 10th consecutive year in its Managed Print Services Market Landscape 2022 report. Quocirca highlighted its Global IoT System, which provides increased uptime and cloud-native services. “Lexmark has yet again proven that it is able to quickly adapt to changing market demands and customer needs when it comes to managed print services,” says Quocirca director Louella Fernandes. “By adopting a technology-based, data-driven approach to MPS, and making significant investments in adjacent technologies like IoT and interactive analytics, Lexmark has sustained a strong position in the market.” The report also highlighted Lexmark’s: l Use of IoT technology to
Louella Fernandes director Quocirca
quocirca.com
CONTINUED
16
Powered by FlippingBook