NEWS
TSC Printronix Auto ID establishes UK repair resources
UK end users and channel partners no longer face time delays or transportation costs returning failed TSC or Printronix branded printers to Germany for repair as TSC Printronix Auto ID has opened a UK repair centre. “By opening a satellite repair centre in the UK, we can deliver faster resolution of repairs and a more cost-effective service for our distributors (VAD), resellers (VAR) and end customers nationally,” said Jaime de Sousa, service specialist, TSC Printronix Auto ID EMEA. “The centre enables us to abolish the shipping and import/export charges of returning failed printers to and from Germany, as well as get rid of delays caused by completing paperwork and awaiting custom checks. A UK base also ensures greater spare parts availability and alleviates any language barriers.”
In practice, end users will report TSC printer faults to their VAR or VAD who will troubleshoot the issue with TSC’s technical team in Germany. Targeted repair times will typically fall within three to seven days of receiving the device, depending on spare parts availability and the type of failure. The satellite centre will repair in-warranty and potentially out-of-warranty printers. Only full printers, complete with options and accessories, will be accepted not parts for repair. “This new UK repair facility reinforces our commitment to better supporting the country’s end-users and our channel partners and demonstrates our dedication to improving customer service here,” added Jamie. “It will be a seamless, more efficient process to repair and return hardware, with the repairs carried out by TSC Printronix Auto ID certified engineers.”
Jamie de Sousa service specialist TSC Printronix Auto ID EMEA
emea.tscprinters.com
Brother UK rolls out upgraded features for label printers
Brother UK has upgraded two of its most popular label printing lines to
The new QL models will feature improved 5.2 Bluetooth and WPA3-supported Wi-Fi capabilities, boosting the range’s security and connectivity capabilities. The updated devices are also more energy-efficient, with an auto- sleep mode introduced as a default setting. These models are designed for address labelling in offices and small businesses trading online. They’re also used for pricing and barcode labelling in retail, name cards for visitor management and temporary signage for facility managers. The new range consists of four two-inch and two four-inch devices that can print up to one metre in length. “Businesses across the hospitality, retail, healthcare and logistics sector are increasingly turning to labelling technology to help them meet new challenges and opportunities,” said Aaron Hopkinson, product manager at Brother UK. “The refresh of two of our most popular professional labelling ranges ensures that we have the availability of stock and the competitive product specifications to help partners meet growing market demand. “These updates ultimately enable us to deliver every label with precision, and to give our customers the freedom to concentrate on other important tasks, safe in the knowledge that labelling is taken care of.”
boost connectivity, security and energy efficiency to help resellers meet increasing demand from customers in sectors such as hospitality, warehousing and logistics and ecommerce.
The TD-2000 and QL ranges have been refreshed with new computer
processing units that will allow Brother UK to manufacture devices on a greater scale, increasing availability of stock to support channel partners, while introducing a host of new benefits for customers. Four new models have been added to the desktop TD-2000 range. The TD-2125N, TD- 2135N, TD-2125NBW and TD-2135NWB will provide new built-in Wi-Fi and Bluetooth for enhanced connectivity. The TD-2000 upgrades will make it easier for businesses to implement the digital labelling systems they need to meet Natasha’s Law, creating long-lasting, high-resolution labels that are printed accurately at speed. It will also enable logistics and healthcare customers by enhancing connectivity between labelling devices and third party hardware and software. Their compact size also means they can be added to portable workstations in healthcare settings.
Brother QL range
brother.co.uk
printinthechannel.co.uk
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