NEWS
Ricoh wins at the 2022 More2 Direct Commerce Awards
Woodbank acquires Datatech Systems
Woodbank Office Solutions Ltd has acquired Datatech Systems Ltd, further expanding the Woodbank Group’s presence in Liverpool and the Wirral. Stockport-based Woodbank Office Solutions supplies print and document managed services and Konica Minolta, Sharp and Kyocera document solutions to about 1,000 clients. “We’ve been looking to expand our business for some time, and when the opportunity arose for us to acquire Datatech, it was evident throughout the process that they are a natural fit for us,” explained Janet Bowden, founder and managing director of Woodbank. “We have the same values and the same approach, and the acquisition has been a smooth and seamless transition for us and Datatech customers.” The deal was supported by Mark Penketh, managing director of Penketh Group, office interior suppliers and former owner of Datatech. “As a group, our focus now centres on furniture and interiors, business supplies, and technology,” Mark said. “We chose Woodbank as their extensive expertise in printing, photocopying, and document system solutions will enhance the service and customer experience that Datatech customers receive.”
Ricoh UK won the Business Transformation category at the recent More2 Direct Commerce Awards in London. The Direct Commerce Association (DCA) award was created to recognise excellence in the retail sector, with entries evaluated by an independent panel of experts. ‘Business transformation’ was one of 26 award categories, with the judging criteria based on the scale of transformation, approach and implementation, and impact and effectiveness of the changes on customers. Ricoh’s entry highlighted the business transformation of its Graphic Communications division, aiming to evolve its approach to focus on consultancy and long-term value for its print customers. Several initiatives have been undertaken as part of this programme including: l Changing the existing service delivery from a traditional break/fix model to a customer success led partnership l Developing a closed-loop process for customer feedback l Using performance data to help clients get the most from their Ricoh assets l Creating an outcome-based customer engagement strategy. “Ricoh as a business has been on the journey of transformation in what continues to be a challenging and ever-changing business landscape,” said Samantha Precious, strategy and services development manager at Ricoh Graphic Communications. “Within our Graphic Communications division we saw very early on that our customers’ needs were changing – shorter print runs, multi- channel communications and hyper-personalisation have created new capacity for digital print. “We understood that if we wanted to deliver great service to our customers and to continue being successful, we had to change our mindset from customer service to post-sale client care to customer acquisition and success; and all of that had to come with a clear focus on customer outcomes, improved customer journey, better retention and sales conversion rates. “Winning this award would not have been possible without our people; service team and client success teams in particular and, of course, project teams at customer side. It is their dedication, expertise, collaboration, and focus that drive our digital service capabilities and commitment to leading change.”
ricoh.com
woodbankoffice.co.uk
AccurioLabel 400 press wins Good Design Award for Konica Minolta
Konica Minolta’s AccurioLabel 400 high-speed toner press – planned to be officially launched next spring – was one of five winners for the company at the Good Design Awards from the Japan Institute of Design Promotion. The evaluation jury’s official citation stated Konica Minolta’s AccurioLabel 400 was a wonderful, finished product with excellent accessibility and operational capabilities. Large label storage areas dynamically protruding outwards on each side create a “light impression that is difficult to express in industrial equipment”. The jury also referred to the design evolution from the previous model as “greatly changing the range of expression without hesitation”. “We are extremely proud to have won a Good Design Award for the AccurioLabel 400, particularly with six months to go before the official launch,” said Carsten Bamberg, business development manager, Professional Printing Group at Konica Minolta Europe.
konicaminolta.co.uk
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