News in the Channel - Issue #5

INGRAM MICRO XVANTAGE

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Khalil Hussain, Business Manager at Printerbase agrees, “As a pilot customer using Xvantage, I found that its efficiency was much better than the old portal and much more user friendly. Visibility of stock location, quantity and images of the SKUs are much better than any of our other distribution partner portals.” It has made it much easier for my staff in operations, customer service and sales to get access to the information they need much quicker. This includes visibility of our order statuses, logging and tracking returns, seeing what our current credit status is at, tracking information on a visual map of the UK; all with a one click process so access to these important features is just one click away. Regarding the switch over and set-up we didn’t have to do a thing! We were switched over to the new portal overnight and because it is so intuitive and user-friendly no training was needed at all. It is like using your new mobile phone once you get it out of the box, no training is needed! The response from the staff at Printerbase has been nothing but good comments. I would recommend it as a tool for any department as it is intuitive and customisable to whatever information you need to hand. The homepage is customisable to the dashboards and views that you need. As a sales tool it has all the information needed to help the salesperson sell with all extra value addons displayed clearly to be able to upsell and cross-sell any product. The information and user interface is easy to use and interact with.

Khalil Hussain Business Manager Printerbase

The Future of Xvantage This is just the beginning for Ingram Micro. This is a journey that will evolve further and has already evolved since the initial launch in September in America. Soon the Cloud Marketplace will be fully integrated and then services and other offerings will be integrated into the platform. Q2 should see the Vendor platform going live, so soon they will be frictionless across services, subscriptions, cloud and hardware. And there are more integrations and features planned. As Sanjib says, “when we started we were bringing in new capabilities every 2 weeks, now there have been new features every week”. Sanjib concludes “the main objective of Xvantage is to help our Channel Partners, almost like having a global company behind them, even in the UK, to help them get the same tools, insights and platform to make them powerful, so that they can serve their customers better. “This is an ecosystem that we are building and a journey to really improve a new way of experience in this industry, bringing in the same experience I talked about in our personal lives, into distribution, to make it easy to take complexity out, create a frictionless experience and then improve the way they serve their customers. That entire ecosystem is powered by our data mesh AI and machine learning, seamless connectivity – that is the Xvantage ecosystem.”

printerbase.co.uk

Ingram Micro Xvantage is saving us time and helping us streamline the way we do our work,” says Anna Wesley, International Partner Alliance Manager – Distribution at SHI . “The data is served up in an easy to consume way, and provides impactful operational excellence holistically for all locations”.

Anna Wesley International Partner Alliance Manager – Distribution, SHI

https://www.xvantage.com