News in the Channel - issue #7

NEWS

Packages help mitigate the increasing complexity of tech stacks as organisations look to streamline their business and accelerate their digital transformation journey. The OneSpan customer success team is a trusted partner that provides expertise across markets and the entire transaction journey. The new Customer Success Packages offer three tiers of support, with eligibility tied to the customer’s pricing tier. Features enable: l Faster time to value: Onboarding and go-live assistance supported by solution experts with mature expertise across a range of industry verticals l Mission-critical support: Ongoing access to technical consultants and mission-

critical support for continuous availability of the solutions l Increased user adoption: Use-case best practices, proactive guidance and industry benchmarking maximise the adoption, use and growth of the solution. “At OneSpan, we are an extension of our customer’s teams,” said Stuti Bhargava, chief customer experience officer at OneSpan. “As a mission-critical ally, we are constantly innovating to meet their changing needs as they embark on their digital transformation journeys. These new offerings are just one more example of how OneSpan is committed to being a strategic partner for our customers.”

Stuti Bhargava chief customer experience OneSpan

Protecht launches EMEA Partner Programme

Risk and resilience software provider Protecht has introduced its new Protecht EMEA Partner Programme, which will enable customers to maximise the benefits that its solutions can provide to their enterprise risk management (ERM) practices. The programme launches with LexisNexis and Fourthline as inaugural partners, with newly appointed head of partnerships and alliances EMEA, Ann Rodley, leading the programme to drive recruitment of new partners for continued strategic growth in the EMEA region. The programme is aimed to support partnerships with risk advisory firms and regulatory intelligence providers and is built on three pillars: a simple contracting and onboarding process; a competitive commercial model deal registration; and sales, technical and marketing training and support. It is designed to drive partners’ services and unlock new revenue streams across the full lifecycle of risk and operational resilience and meet the challenges of new and evolving regulatory requirements. LexisNexis is a global supplier of information and technology solutions to legal, risk management, corporate, government, law enforcement, tax, accounting and academic professionals. LexisNexis has been working with Protecht since 2016, integrating some of its own services with the Protecht.ERM platform and helping companies manage their regulatory risk through a comprehensive obligations register and alerts. “Our industry partnership allows us to collaborate and provide a consistent and

seamless risk management experience for our clients,” said Myfanwy Wallwork, VP regulatory compliance global, LexisNexis. “We have worked closely together for years and this new Protecht EMEA Partner Programme provides the ideal opportunity to deepen our relationship, reach new markets and develop original products and services.” Fourthline is a non-financial risk and resilience consulting and advisory firm working with financial sector clients to enhance their approach to operational risk and resilience management. Jakes de Kock, marketing director, Fourthline, said: “I’m thrilled about the collaboration between Fourthline and Protecht, and how it can elevate our risk and resilience offerings for our clients. By merging Fourthline’s deep operational resilience expertise with Protecht’s cutting- edge resilience software, we can deliver a comprehensive operational resilience managed service to our financial service clients.” Ann added: “Protecht is committed to delivering extra value to all our customers and this programme offers a new way of doing so. Our dedicated partner portal and specialist ERM training will enable our partners to bring value to organisations who want to streamline and automate risk, compliance and operational resilience processes.”

Ann Rodley head of partnerships and alliances

protechtgroup.com

lexisnexis.co.uk

fourthline.com