News in the Channel – February 2023

BILLING SOFTWARE

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software can help alleviate this pressure and make the process more manageable,” says Harry. “ZOEY for instance will automate many of the processes required to ensure a time-efficient bill run that maximises revenue. Any loss-making services need to be resolved before invoices are billed. ZOEY’s ‘Unallocated Usage’ tab alerts billers to any imported CDRs that cannot be billed. Admins can also easily understand the cause with clear reasons and wizard-based functions designed around specific scenarios, for quick resolutions. This enables resellers to be proactive, not reactive! “Automated reports also help billers be

more proactive. Admins can keep a vigilant eye on margins, usage, spend and more, using whichever metric (percentage, currency value, M-o-M change etc.) is most appropriate. This is an incredibly cost- and time-efficient way to highlight accounts that may be ripe for upselling to a higher bandwidth or data cap. “With the correct billing software, you can be confident that your billing platform not only enhances your customers’ perception of your operation, but also helps keep your team on track for each and every bill run. In turn, this means that your margins are maximised, and any loss-making services get resolved before it’s too late!”

With the correct billing software, you “

can be confident that your billing platform not only enhances your customers’ perception of your operation, but also helps keep your team on track

”

Controlling the billing process For any reseller, sending a bill to a customer is a satisfying moment – possibly second

include more details about the product, so they can build their catalogue in their ERP,” he adds. “At the same time, if those customers have a Magento web store with us, then we can also push those bills to it. So the end customer can go to their web store and then look at their invoices. Normally they invoice the customers from their ERP but we can import the invoice and then push it to Magento.” Increasing efficiency Using the software can also help efficiency. Without the software, businesses that sell through larger companies will have to use a manual spreadsheet and then manually key it into their ERP, Farshid explains. “There are loads of loads of problems that can occur with human interaction and people can make mistakes and we have automated that,” says Farshid. With one customer, Stock in the Channel

only to when the bill is paid, of course. But for resellers that are making multiple transactions every month, tracking those bills can get complicated, which is why increasing numbers are turning to specialist billing software that can help to automate the process and collate bills in one place and at one time to make the process more efficient and free up employees’ time to focus on other matters. To this end, Stock in the Channel has developed software that enables resellers to control the billing process more efficiently. For instance, businesses that use Stock in the Channel can import the bills they have from manufacturers, and then schedule these invoices to come in on one specific day in a month, says Farshid Eilami, chief technical officer at Stock in the Channel . These details can then be passed to their ERP. “But it’s not just about the bill, we can

Farshid Eilami chief technical officer Stock in the Channel

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