News in the Channel - issue #20

GenAI IN MANAGED IT SERVICES

The AI revolution in managed IT services Generative AI could significantly impact on the way that managed IT services are delivered by automating more functions and this should be embraced by resellers for the opportunities it brings, says Shane Maher, managing director at Intelliworx.

In today's rapidly evolving digital landscape, managed IT services are undergoing a profound transformation. Driven by the shifting needs of customers and the escalating complexity of multi-cloud environments, the integration of artificial intelligence (AI) stands as a catalyst for innovation, promising to revolutionise service delivery. Generative AI in particular has the potential to transform how managed IT services are delivered. Early indicators hint that AI in IT service management could significantly impact various aspects of IT infrastructure, including automating tasks, which can increase worker productivity and ultimately help to unlock substantial value for businesses across different sectors. By harnessing the capabilities of AI, IT service providers can develop comprehensive solutions that improve the quality, efficiency and scalability of their offerings. Regardless of an organisation's size, industry or setup, AI-powered systems can empower them to proactively problem-solve and capitalise on emerging opportunities.

Economic powerhouse The adoption of AI, especially through AI- managed services, holds the opportunity for a huge economic boost, with an estimated £2.6 trillion to £4.4 trillion injected into the global economy each year. Adoption of AI into IT services is a strategic investment as it allows organisations to automate routine tasks, optimise processes and deliver insights from data, thereby facilitating productivity gains that directly translate to tangible economic benefits. This financial boost will be enhanced further by seamlessly integrating AI capabilities into cloud apps and IT solutions, as it will allow businesses to reach a wider pool of organisations for internal and external demands. AI-powered IT solutions will allow enhanced scalability for any business regardless of size due to the democratised access to AI, empowering businesses to adopt and tailor it for their uses and cloud services as they offer on-demand access to technologies without the need for significant upfront investment in infrastructure or expertise.

Shane Maher managing director

intelliworx.co.uk

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Regardless of an organisation's size, industry or setup, AI-powered systems can empower them to proactively problem-solve and capitalise on emerging opportunities.

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