KONEKT
change. Not just from a system point of view, but from a mentality and a culture point of view too. We’re really nurturing that internally. People embrace that AI capability because it also means we can convey that to our partners on how we’re doing that ourselves as well. “It also is the springboard for us around how we evolve our culture, systems and go-to-market. Our business was already growing at 20% and we have strong growth ambitions this year too. “I’m proud of the team we’ve got and how we work together. But that needs to continue to grow with automation and AI inside the business. We are also looking to selectively expand our vendor partnerships, and our services and technical capability.” AI value Joel believes that using AI and automating systems can deliver value and efficiencies. “There’s no great AI moment where everything suddenly changes and it all works perfectly,” he says. “I look for where the cultural adoption of it starts to spark across the business. For instance, where our team members look in their own work and look at mundane tasks, and they automate them. Such as we put all our HR
policies into a customised AI companion in Zoom. Now, anyone who has access to the AI companion can ask questions about our HR policies, such as how many days holiday they have? What is the travel policy? All those things can now be simply answered via the AI companion.” Joel adds that the pre-sales team has also implemented an AI companion that answers pre-sales product questions from the sales teams. “This made our pre- sales teams far more productive because they could concentrate on helping our customers and grow products, grow solutions, rather than just answering questions on what licence goes with this, for example,” explains Joel. “None of these are great big AI moments. They’re all examples of AI being implemented throughout the organisation.” Post-deal, Konekt partners and customers can still expect the same level of service they received in the Nuvias UC days, Joel emphasises. “We will also selectively expand out our vendor portfolio. Our ecosystems around Zoom and Microsoft are our strategic place, and we’ll selectively add in vendors that complement those platforms. You’ll see us also expand our technical services capability to add additional services in
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It also is the springboard for us around how we evolve our culture, systems and go-to-market. Our business was already growing at 20% and we have strong growth ambitions this year too.
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