NEWS
Survey highlights growing concerns over SaaS data protection
As SaaS applications become critical components of modern business operations a survey has revealed a troubling gap in confidence among executives regarding the protection of their SaaS data. The SaaS data protection confidence survey , conducted by Gatepoint Research for Keepit, gathered responses from 100 senior decision-makers across industries such as finance, healthcare, technology and manufacturing. It showed that while businesses increasingly rely on SaaS tools, many leaders are not fully confident in their ability to safeguard their data. While 28% of respondents expressed high confidence in their data protection measures, 31% reported moderate to severe lapses in their data protection, according to the survey. This lack of confidence is alarming as the use of SaaS applications continues to grow, with critical data stored in applications like Microsoft 365, Salesforce and Power BI. “Moderate confidence in SaaS data protection is not enough in today’s threat landscape,” said Paul Robichaux, senior product director of Keepit and Microsoft MVP. “Organisations must ensure their data recovery processes are robust and regularly tested. Otherwise, they risk discovering weaknesses too late, when a disaster has already struck and they’re trying to recover.” The survey revealed that 50% of respondents cite increased compliance requirements as their top challenge, with growing data volumes and the complexities of managing SaaS data also ranking high. As global regulations like NIS2 and DORA become more stringent, organisations are under pressure to ensure their SaaS data is adequately protected and
compliant with these evolving mandates. “In the financial industry, for example, DORA requires that backup environments be segregated from production environments to reduce risk. And we know that many organisations aren’t well-prepared to meet these requirements,” noted Paul. “The rising volume of data, combined with increasingly complex regulations, presents a significant challenge for many organisations.” The survey also highlights the financial and reputational risks associated with data loss. 57% of respondents identified brand and reputation damage as the most significant business impact of data loss, followed closely by financial consequences and regulatory compliance violations. While 58% of respondents reported using Microsoft to back up their SaaS data, there is a disconnect between perception and reality. Many executives mistakenly believe their data is fully protected by native SaaS backup features. However, shared responsibility models mean that SaaS providers are not accountable for customers’ data backup, leaving a critical gap in protection. “Only 15% of respondents consider backing up directory and identity services like Entra ID to be crucial, even though losing access to these services could cripple business operations,” Paul added. "This shows a need for better education around SaaS data protection.” When asked about the roadblocks to improving their data protection strategies, 56% of respondents cited budget constraints, while 33% noted a lack of expertise and resources. Many organisations also face the challenge of managing multiple data backup vendors, further complicating their efforts.
Paul Robichaux senior product director
keepit.com
Hornetsecurity launches 365 Multi-Tenant Manager for MSPs
Hornetsecurity has released its 365 Multi-Tenant Manager for managed service providers (MSPs). The new solution will significantly reduce the time and resources MSPs need to manage Microsoft 365 (M365) tenants. This will help boost productivity and profitability for MSPs. Managing M365 tenants has traditionally been a complex and resource-intensive task, with MSPs spending hours navigating multiple Microsoft portals to configure customers’ M365 environments: Hornetsecurity research
shows that, on average, MSPs spend 12 hours for each new tenant onboarding and three hours per month managing customers’ M365 environments. The intricate nature of these tenants, alongside the need for strict security measures and compliance with regulations such as GDPR, is time-intensive and expensive. Additionally, customers have diverse needs which can be overwhelming for MSPs to stay on top of. "Hornetsecurity is committed to innovation and proactively responding to our customers’
hornetsecurity.com
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