NEWS
Multi-vendor becomes new normal
Seventy percent of UK MSPs now manage a mix of Windows, Mac, Linux, and Chromebooks, driving new security and compliance risks, according to JumpCloud Inc’s 2025 MSP Performance Report . However, high-growth MSPs are adapting faster, with 74% supporting both Microsoft 365 and Google Workspace, 66% automating device onboarding and security enforcement, and 72% actively investing in AI to reduce overhead and scale efficiently. However, 38% report vendor lock-in as a major frustration, limiting their ability to
meet diverse client needs. More than 90% of UK MSPs support at least one non- Microsoft productivity suite, highlighting the shift away from single-vendor dependency. Also, SaaS spawl and Shadow IT now threaten operational efficiency: 48% of UK MSPs say SaaS complexity is a major challenge to efficient scaling, with 70% managing mixed device environments (Windows, Mac, Linux, Chromebooks) MSPs face mounting security and compliance hurdles. Additionally, 40% lack a formal Shadow IT policy, exposing clients to security blind spots due to unmanaged apps and BYOD usage.
Ricoh Europe forms collaboration with ServiceNow
Ricoh has announced a major collaboration with ServiceNow, a AI platform for business transformation, to deliver a unified service delivery platform. The collaboration aims to provide Ricoh’s customers and employees with seamless, intelligent and responsive digital management of modern workplaces. Ricoh will leverage ServiceNow’s platform to unlock the talent of its European workforce and improve operational efficiencies by standardising service management processes across Ricoh’s entire European business portfolio. ServiceNow’s generative AI capabilities will automate and curate
knowledge around complex solutions, and dynamic translations will enable experts to collaborate easily with colleagues in different countries. “Our strategic collaboration with ServiceNow represents a transformative leap forward in how we deliver value to our customers and empower our workforce,” said Andrea Gombac, chief services officer at Ricoh Europe. “By building a next-generation service platform, we're enhancing operational efficiency while reshaping the overall customer and employee experience. This collaboration will enable our teams to focus on what matters most: delivering value to our customers.”
Andrea Gombac, chief services officer
ricoh-europe.com
servicenow.com
E92plus partners with Smartech247 e92plus has launched its partnership
security solutions, such as advanced data security posture management and data detect and response to help businesses identify, classify and secure sensitive information as well as respond to data incidents in real time. For partners, the opportunity with providing MDR services allow them to support their customers in moving from
with Smarttech247, a managed detection and response (MDR) company. Smarttech247’s platform VisionX provides threat intelligence with MDR to provide actionable insights, 24/7 threat detection, investigation and response. The solution integrates with key data
smartech247.com
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