BACK-OFFICE SOFTWARE
Back to the front Back-office software concentrates on the processes required to run a business successfully, making it more efficient and processes faster. What are the latest trends and what do customers need – and how can resellers ensure that customers get the right solution for their needs?
With costs in many industries continuing to trend upwards, and inflation, while perhaps past its peak, is still running at levels rarely seen in a generation, businesses are looking for ways to save money and improve efficiency like never before. One area many businesses should be looking into is the back-office software they use – and this is where resellers can come in. Back-office software is something that can be overlooked as businesses, especially smaller ones, focus on the day-to-day running and making sales to generate a profit. Indeed, Paul Day, technical director of Filestream, a document management specialist, notes that not all businesses have an appreciation of the savings that can result from having efficient back-office software. “When it comes to document management, which is my specialist area, many reports find that it takes the average employee 18 minutes to find a document but with good back-office software it can be located in seconds and also give the company many bonuses such as data security for GDPR,” he says. “It is an investment which saves a lot of time, and therefore money, over time.” Paul adds that the return on investing in a back-office software can be measured in many ways. “Such as the speed of finding documents meaning employees are utilising
their time better and are available to do more work,” he says. “Better data protection protecting business from breaches and their reputation and negative exposure should they have a breach, data management such as setting up document retention policies. Workflow and AI are a huge saving as well on employees’ time. Therefore, as with much back-office software the greatest benefit is in using time more effectively. “For many businesses it’s about assessing which tasks waste time in the business and then don’t create anything productive. This could be answering the same questions over and over again or spending time searching for things online and offline because there is no system or structure. With documents, it’s about the ease of locating data and making sure it’s the latest version and that its secure. If a company is still very reliant on paper files, including masses of historical date or an archive, then think of the time wasted for an employee having to search through thousands of pieces of paper.” Finding the right solution David Holland of Exela adds that efficient back-office software has the potential to improve customer service by providing real- time access to critical data, but finding the right solution can be tricky. “With so many
Paul Day technical director
filestreamsystems.co.uk
“
When it comes
to document management... many reports find that it takes the average employee 18 minutes to find a document...
”
CONTINUED
16
Powered by FlippingBook