COMPLIANCE AS A SERVICE
CONTINUED
firms a cutting edge in the market, enabling MSPs to add significant value beyond their traditional IT service offerings, enabling them to better capture new business and deepen client relationships. This will, however, likely require a change in approach. While the models of many MSPs are centred around automated tools, these alone cannot deliver the compliance support that their customers require. Instead, the focus must be on balancing people, processes and platforms to ensure a more holistic approach is taken. To capitalise, it’s critical that MSPs adapt
e Optimising time and cost efficiency Technology will still play a key role in effective CaaS products. However, it is equally important to ensure that resources are focused effectively to optimise workflows more broadly and minimise redundant tasks. If compliance practices are inefficient, they will be unnecessarily costly. Therefore, it is important that CaaS platforms can integrate with existing tools and systems easily. Not only will this reduce compliance-related overheads and deliver time and cost savings to clients, but it will also allow MSPs to position themselves as crucial partners in business resilience.
“
where necessary, developing tailored CaaS offerings that efficiently manage
The relevancy of CaaS is, therefore, clear. By packaging this new offering with existing security solutions, MSPs can tap into a promising new market and realise competitive advantages...
clients’ compliance needs while delivering transparency, minimising costs and enhancing operational efficiency. But what should such an offering look like? For MSPs seeking to deliver market-leading CaaS solutions, here are some of the best practices that they should embrace: q Efficiency through integration Successful compliance management is built on balanced foundations of people, processes and technologies. By enabling these key aspects to integrate into a central, easy to navigate platform, MSPs can help to streamline key processes such as audits and deliver clear, timely reports to clients with ease. w Transparency and trust To boost client confidence and comfort in compliance, MSPs will also need to prioritise trust and transparency in their offerings. It’s only natural that clients would want regular updates on their compliance and key changes. Therefore, CaaS platforms should provide intuitive dashboards and reporting features, allowing clients to monitor their compliance status in real-time.
Getting the fundamentals right Ultimately, the major opportunity for MSPs lies in their ability to deliver the balance between automation and expert guidance that companies seek. From ensuring the smooth integration of platforms with existing tools to make CaaS a seamless addition without necessitating infrastructure overhauls, to delivering transparent risk assessments and regulatory audits via a combination of automation and human input, MSPs can simplify compliance for their customers while delivering cost and efficiency benefits. Indeed, the value that these services can deliver is immense. According to IBM's Cost of a Data Breach Report 2023 , breaches cost almost $220,000 more on average when non- compliance with regulations was indicated as a factor in the event. The relevancy of CaaS is, therefore, clear. By packaging this new offering with existing security solutions, MSPs can tap into a promising new market and realise competitive advantages that make them significantly more attractive to new and existing clients. Critically, those that get the fundamentals right will be best positioned to capitalise on this increasingly lucrative opportunity.
”
48
Powered by FlippingBook