News in the Channel - issue #11

NEWS

guidance on how to harness the technology, businesses could miss out on the purported productivity and business benefits and issues are more likely to arise related to the incorrect or unintended use of Gen-AI, such as the spread of misinformation. Similarly, only 14% of businesses have implemented risk management measures to ensure the safe and transparent use of AI – despite associated copyright and privacy risks. Clear company guidelines, along with dedicated training, is needed to help employees use tools safely, in a way that delivers tangible business value. While AI has the promise to revolutionise the way we work, it must work in collaboration with other automation tools. Once basic process automation is applied, for example to streamline repetitive workflows and tasks, companies can build on this foundation by incorporating more advanced AI capabilities. “The rapid pace at which AI technologies are emerging means organisations must bridge the governance gap to unleash the full potential

of automation,” said Glenn Griggs, CEO, Ricoh UK. “To produce the most value for employees and organisations, the adoption of targeted training and guidance can make the most of productivity gains and avoid potential pitfalls. As the benefits of automation tools evolve, collaboration, clear guidelines and robust employee training are the keys to a smarter future of work. Getting it right stands to benefit the individual and the business as a whole – with AI and automation, people can free up time for more creative and strategic work.” With the right automation tools and technology in place, 65% of employees believe they would deliver more value to their organisation. However, determining the right approach takes careful evaluation, as 68% agree they need to learn more about the benefits of these automation tools and technologies before using them at work. Investing in training and guidance will provide the clarity needed to engage employees in the benefits and opportunities that these new technologies create.

Glenn Griggs chief executive officer

ricoh.co.uk

Highlight launches new interactive Reporting Insights pages for its Service Assurance Platform

Highlight has introduced its new Reporting Insights pages, a customisable tile-based reporting hub that is now available as standard to all of Highlight’s 10,000+ users around the world. This major upgrade delivers the advantages of Highlight with a new and engaging way to discover and share vital month-to-month service trends between service managers and their customers. Highlight provides a powerful, shared, business-level insight into the status, health and utilisation of complex networks such as broadband, SD-WAN, cellular and LANs on a single screen. With the new Reporting Insight pages, managed service providers, their customers and network managers can analyse and share network service performance metrics. “This latest update delivers an immediate visual report of performance trends to ensure attention is directed where needed,” said Martin Saunders, product and marketing director at Highlight. “Presentation is everything when it comes to service assurance engagement. A picture showing Highlight Reporting Insights empowers

service managers with a way to give customers a transparent and visually pleasing look into how their services are performing without having to spend hours compiling and styling report data from multiple different sources. Reporting Insights can enhance the partnership and mutual accountability between all parties, ultimately resulting in more productive conversations, more loyal customers and reduced churn rates.” Available immediately to all Highlight users, the Reporting Insights page summarises all the relevant service information from a chosen customer location or folder using a series of optional tiles and tables. The tiles show how services in a chosen location or folder are performing in relation to a specific metric for the chosen month, such as how many links within the folder are complying with SLA limits, including the option to dive deeper with togglable tables. The tile also displays a relevant chart showing how a metric has changed over the previous three months. Additionally, there are colour-coded trend indicators showing if the specific tile metric is either improving or degrading in comparison to the previous month.

Martin Saunders product and marketing director

highlight.net