ZOOM WORKPLACE COLLABORATION REPORT
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drafts for documents and project outlines by gathering relevant information from integrated tools. These capabilities streamline collaboration, enabling employees to focus on high-value, creative work rather than getting bogged down by logistics.” But while AI is making an impact, currently AI-based solutions are more likely to be used by managers than employees. “Leaders often adopt AI more swiftly than their teams because they have a clearer view of its potential to streamline workflows and enhance productivity across various processes and products,” explains Christina. “They tend to be more familiar with AI's benefits and may have access to tools that are not yet available to everyone in the organisation.” Christina adds that by fostering a growth mindset, leaders can encourage broader AI adoption among their employees. “This involves making tools accessible to all and providing learning opportunities through education and training that highlights specific, practical applications,” she adds. “Building confidence is crucial; when employees understand how AI enhances efficiency and effectiveness for them and their time, they are more likely to embrace than fear it. By normalising AI’s role and cultivating a supportive learning environment, leaders can empower their teams to enjoy the same productivity benefits they experience. At Zoom, we integrate AI throughout our workplace suite to ensure all employees can benefit from these tools.” The bottom line As Zoom’s report shows, poor collaboration through wasted time and disengaged employees can cost businesses money – which can be ill-afforded in what are still largely tough market conditions for many. But, by utilising certain tools and harnessing AI can help to address those issues and enable leaders and employees be more efficient with their time and more satisfied with the results of their teamwork – leading to better outcomes for the business and, as a result, a stronger bottom line.
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Building confidence is crucial; when employees understand how AI enhances efficiency and effectiveness for them and their time, they are more likely to embrace than fear it.
Zoom is harnessing the power of AI to boost collaboration in the workplace. “With the recent launch of AI Companion 2.0, Zoom takes collaboration to the next level by integrating powerful AI-driven features that empower teams to work smarter, focus on meaningful tasks and strengthen connections with colleagues,” says Christina. “In meetings, AI Companion 2.0 provides live support, summarising discussions in real-time and offering insights to clarify topics or actions. This is particularly helpful in large meetings, where users can ask context-specific questions like, “What was decided about project deadlines?” and even receive follow-up actions directly in Zoom Tasks as well as a post-meet summary sent directly to you. “For employees catching up on work, AI Companion 2.0’s ability to summarise unread messages and generate action items across Zoom Docs – which can be worked on during meetings – and Team Chat saves time and minimises app-switching. Now accessible through a side panel within Zoom Workplace, AI Companion 2.0 includes advanced features to enrich context and consolidate information. It can even pull data from the web, delivering precise answers to specific questions. “Beyond meetings, AI Companion 2.0 can also kickstart content creation, generating
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Ask AI Companion questions during meetings to better understand what is being discussed
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