News in the Channel - issue #18

PRODUCT LAUNCH

Snom launches solution for call centres and remote workplaces Businesses that operate hybrid working policies are increasingly looking for quality telephony solutions – but also ones that offer enhanced security as the number of cyberthreats continues to increase. Snom’s latest release aims to provide a solution.

With workforces increasingly embracing hybrid working solutions, there is also growing demand for telephony solutions that give employees high-quality telephony wherever they happen to be working. But it isn’t just about quality of telephony, businesses want solutions that are secure as cyberthreats continue to grow and would- be hackers will look for any weak point in a network to gain access. To this end, Snom has recently launched the SP800. This solution is aimed at businesses that want high-quality telephony with increased security requirements, but are using a remote desktop, terminal server or soft client. The SP800 is a solution in terminal server environments and for telephony via soft client. The compact device guarantees perfect audio quality and meets strict security requirements, according to Snom. These solutions are favoured in many industries such as call centres, banks, insurance companies and public sector organisations. Employees can use them to access all applications that are centrally available on the server, irrespective of location. All they require is an internet connection. Effective protection In addition to the reduced administrative costs that come with eliminating individual installations, these technologies offer effective protection against the misuse of resources and security risks. Typically, these technologies have been designed for accessing and processing data. An integrated telephone system with softphones and headsets may prevent the need to purchase a phone. It is also secure and can prevent unauthorised telephone calls, but this is often at the expense of audio quality. This is because terminal servers cannot distinguish between data and audio. Snom’s aim for its SP800 is to revolutionise the user experience in these environments.

While conventional terminal server solutions often must contend with inferior speech quality, the SP800 guarantees a first-class audio experience. Equipped with the same features as a Snom D862 desk phone, the SP800 offers a robust security architecture that enables employees to have the same outstanding listening experience via remote desktop or soft clients. Even when used in demanding application scenarios, voice transmission remains clear and audible.

But it isn’t just about quality of telephony, businesses want solutions that are secure as cyberthreats continue to grow and would-be hackers will look for any weak point in a network to gain access. “

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Range of features The device offers numerous features, such as the latest audio codecs, comfort noise, speech pause detection, DND (‘Do not disturb’) and adaptive jitter buffers. The SP800 has been designed to be efficient and user-friendly, from configuration via auto provisioning, SRAPS or a user-friendly web interface to the seamless integration of computer telephony and comprehensive diagnostic tools. The phone is operated via USB headsets or other accessories with a 3.5mm jack. Thanks to its sleek and discreet design, the SP800 is compatible with any work environment and can be easily placed on or under any desk. It is the ideal solution for companies that value secure and high-quality communication, without compromising flexibility. The SP800 is available now from specialist retailers and comes with a three-year manufacturer’s warranty.