ON THE MOVE
Kinly appoints global service director
Kinly has promoted Duncan MacPherson to global service director, and he will focus on growth and improvement in operations and service offerings. Duncan joined Kinly as a support manager back in 2009. Over the past 15 years, he has continuously proven himself as a vital member of the team, earning a series of promotions. With 20 years of industry experience, Duncan has a successful track record in service management and operations roles – making him the perfect person to spearhead the strategic direction and execution of Kinly’s service portfolio. In his new role, Duncan will be responsible for overall service delivery management of these offerings to ensure
CEO, Tom Martin. “His proven track record of leadership and commitment to excellence make him the perfect fit to drive our service initiatives forward and further enhance our customer satisfaction levels. “As global service director, Duncan will play a pivotal role in shaping the future of our service organisation. His strategic vision and dedication to customer-centricity will ensure that Kinly remains at the forefront of delivering unparalleled service solutions, tailored to meet the evolving needs of our diverse clientele.” Duncan added: “I am thrilled to take on this new role within Kinly and lead the global service team. Our drive to deliver best-in- class technology and customer satisfaction aligns perfectly with my passion for innovation and operational efficiency. I look forward to delivering excellence on a global scale and driving our service offerings to new heights.”
Duncan MacPherson global services director
consistency of delivery globally. Prioritising continuous growth and
kinly.com
improvement, Duncan will drive innovation in operations and service offerings through the development of service roadmaps, in collaboration with IT and product marketing teams. He will produce technical content and operational documentation for marketing teams, and partner with sales and marketing to develop unique selling propositions, go-to-market strategies and demand generation campaigns. “Duncan brings a wealth of knowledge and expertise to this new position,” said Kinly’s
Pulsant promotes Mike Hoy to chief technology officer
Pulsant has appointed Mike Hoy as chief technology officer (CTO) to spearhead the company's technology agenda and portfolio strategy, ensuring Pulsant's platformEDGETM digital infrastructure platform remains agile and adaptive to clients' growing demands for AI, edge and newly emerging technologies. Mike brings a wealth of expertise to his new position as CTO. He has been with Pulsant for more than 20 years, having joined through the Onyx acquisition in 2016 as services director and most recently serving as technology director with responsibility for overseeing the company's technology architecture and platform strategy. Mike has played a pivotal role in defining Pulsant's technology roadmap and the launch of its platformEDGE portfolio. "Mike was the natural choice to lead the next phase of our platform evolution," said Rob Coupland, CEO, Pulsant. "He is an
influential technical leader with deep industry knowledge, experience and passion. His long tenure with the company gives him invaluable insights into our operations and the ambitions of our clients. As we enter the next stage of our growth journey, Mike and his team will help us harness the potential of our investments in data centres, connectivity, and cloud platforms, ensuring our product portfolio aligns with our target clients' needs and continues to evolve to meet the emerging requirements of Edge and AI workloads." Mike added: "With platformEDGE, we bring colocation, connectivity and compute capabilities together to offer accessible, cost-effective and scalable solutions to all our clients and partners in all regions of the UK. I'm proud to step into my new role as CTO to continue to drive our technology investment, ensuring our clients have access to the right tools and technologies to meet their evolving business needs."
Mike Hoy chief technology officer
pulsant.com
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