News in the Channel - issue #9

NEWS

Third of government IT departments still need disaster recovery plan

More than a third of government IT departments need a documented

done to improve disaster recovery planning and preparedness,” said Mark Appleton, chief customer officer at ALSO Cloud UK. “By investing in disaster recovery planning and preparedness, government organisations can help minimise the costs associated with unexpected events and ensure they can continue providing essential services to the public." The report also noted that 33% of government organisations require more than a day to recover from severe data loss, despite 82% reporting that less than one day is an acceptable level of downtime for critical systems. “The fact that many government organisations require over a day to recover from severe data loss suggests that there may be room for improvement in disaster recovery procedures and testing,” added Mark. “Government organisations need to have robust backup and recovery plans in place to minimise the impact of such incidents and ensure that they can recover as quickly as possible. Implementing regular testing of backup and recovery solutions or investing in cloud-based disaster recovery solutions can help minimise downtime in the event of an attack.”

disaster recovery plan, and many remote government workers must be equipped with backup and recovery solutions, according to an Arcserve report. Many government IT departments mistakenly believe they are not responsible for recovering data and applications in public clouds, which is concerning. These findings come from the latest Arcserve Survey, revealing several weaknesses hampering the fight against ransomware attacks and ability to recover data in many government departments. Government organisations have come under increasing criticism in recent months for failing to have a well-designed disaster recovery plan in place to help ensure that they can continue to provide essential services and protect critical data during a disaster. “The fact that a significant percentage of government IT departments need a documented disaster recovery plan and that many remote government workers need to be equipped with backup and recovery solutions suggests that more needs to be

Mark Appleton chief customer officer ALSO Cloud UK

also.com

Custodia partners with Intelligent Voice to enhance compliant voice capture

Regulated digital data capture, validation and archiving specialist Custodia has integrated Intelligent Voice’s AI-powered speech recognition voice analysis solution into its Software as a Service platform Compliance Cloud One (CC1), transforming data capture for businesses operating in regulated industries such as finance, energy and healthcare. CC1 monitors, records and captures data across all sources, providing a single repository and view of all business data. Sources include text, instant messaging, screen share, video, social media, as well as CRM and HR. The integration of Intelligent Voice brings conversational intelligence capabilities to CC1. This includes speech to text, it is trained in 25 languages, industry jargon and lingo, voice analytics and biometric identification, sentiment and behaviour analysis. This solution streamlines compliance processes, eliminates data silos, records information rapidly, assures, reconciles, validates and monitors data, while maintaining complete visibility over the entire compliance

ecosystem. “Accurate voice capture has been a huge challenge in many business environments,” said Chris Hartley, CEO of Custodia. “Background noise combined with language, industry jargon and lingo, as well as the prevalence of hybrid working, have all played a part. Using natural language processing and biometric technologies, Intelligent Voice’s solution overcomes this. “Our strategic partnership with Intelligent Voice adds substantial value to our compliance solutions, easily accessible through CC1, allowing businesses all over the globe to meet increasingly complex regulatory obligations.” Ben Shellie, CEO of Intelligent Voice, added: “Through our strategic partnership with Custodia, Intelligent Voice is revolutionising compliant voice capture by transforming it into strategic data deliverables. Our AI- powered speech recognition and voice analysis solution, integrated with CC1, offers businesses the tools they need to access previously untapped data.”

Chris Hartley CEO

custodiatechnology.com

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