DIGITAL EMPLOYEE EXPERIENCE
CONTINUED
key consideration, as well-optimised IT environments enable employees to spend less time dealing with technical issues and more time on meaningful work,” he says. “Many organisations underestimate the cost of downtime, so highlighting how a streamlined digital experience minimises disruptions can be a powerful argument. “Cost savings are another crucial point. By reducing IT issues, businesses can lower their support costs and avoid the financial impact of lost productivity. Security and compliance should also be part of the conversation, as secure remote support solutions help protect sensitive data while ensuring businesses
young people have a virtual assistant at home, just 12% can say the same for their workplace. But 53% agree that the technology used for work is outdated and in need of an upgrade. Action must be taken to improve workplace tech – if this upgrade doesn’t happen, the potential result can be widespread resignation.” Steve Webster, UK&I sales director at Nexthink, says resellers need to emphasise how DEX can help to enhance productivity and collaboration for customers, without compromising security. “By offering market-leading DEX tools and solutions, resellers can help customers maximise their return on technology investments while simultaneously enhancing productivity and employee satisfaction,” he says. “Additionally, resellers play a crucial role in providing clarity to enterprises on the importance of DEX, guiding them on how to optimise their digital workspace to drive innovation.” Mike Barron, UK managing director at SYNAXON, adds that resellers should emphasise how the ease of use and efficiency of software helps them be more efficient and productive. “AI is certainly a part of that now – we’re all seeing how useful it can be in accelerating tasks, generating new ideas and sparking creativity,” he says. “Applications and services will keep on developing and the customer’s digital experience will keep on improving. Showing customers how that experience is developing and changing is another way in which resellers can continue to add value.”
Dene Lewis CTO
thisiscae.com
meet regulatory requirements. “By framing DEX as a strategic
investment rather than a mere IT expense, solution providers can help organisations see its long-term value.” Al adds that resellers must be able to demonstrate a track record of reliability and trust. “Organisations are looking for partners who can deliver robust, long- term IT solutions rather than quick fixes. Case studies and client testimonials can all help build confidence, showing that a provider has the expertise and stability to support businesses effectively and reassuring customers that their IT infrastructure is in safe hands.” Russell Boland, senior director of EMEA Sales at Laserfiche, says that businesses must understand that employees today have higher expectations for speed and mobility than ever before. “With the drudgery of manual admin tasks and outdated technology, the risk of them leaving dramatically increases. Laserfiche research confirmed that Gen Z often has far better technology at home than in their workplace: 78% have a laptop at home and 53% have an iPad or tablet – but at work, 57% are lumped with a stationary desktop computer. “It’s shocking that only 37% of Gen Z employees have high speed or fibre optic internet at work, and while 41% of
Marc Botham global vice president of channel and alliances
jampf.com
Russell Boland senior director, EMEA sales
laserfiche.com
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