News in the Channel - issue #34

KYOCERA CYBER

AI impact AI is crucial to defences, and this is something that has been core to the development of Kyocera Cyber from the start. “Attackers are freely using AI now, which is opening the population of attackers to be much broader,” explains Andrew. “Often when I speak to people about this, they think hackers are these uber technical guys that know computers inside out. But with the advent of AI, you don’t necessarily have to be. “AI is being used by adversaries to attack companies, but vice versa too – our protection approach utilises the same technical ability that’s in the market. Utilising AI allows you to take data points at vast scale and really see whether something is happening within a customer environment and make sure you’re getting real life data points to make fast decisions to stop attacks or improve an environment. It’s that vast scale and speed that really is pitching cybersecurity services ahead of those that don’t utilise AI.” Andrew explains that one way AI helps is that automated systems can analyse users’ behaviour, flag up any usual activity on a user’s profile and interact with the user to verify if it is them or not. “In the past, an agent has had to deal with that,” he adds. “But now with hyper automation and AI, I can have our platform interact with a user without an agent touching it. That gives an agent, once they get the case, a wealth of information to make informed decisions quickly, so breaches can be shut down before they get to do much damage.” Torq sense To help Kyocera Cyber to scale at the rate it required, it has partnered with Torq. “When we started two and a half years ago, we knew that Kyocera had a good customer base in mid- to enterprise- based organisations,” explains Andrew. “But what we didn’t want to experience was the same pitfalls that our customers

were in their operations, such as not being able to scale quick enough and struggling to keep the cybersecurity service relevant to the IT operation. “We were hearing from customers that were outsourcing these services that they were offered a one size fits all package, but what they wanted was to have it tailored to their needs. “That posed a real big problem for us – to scale and provide a tailored offering is a tough proposition, so we went to the market. There are various providers that do hyper automation and AI. We wanted to have a platform that was integrated into our architecture that allowed us to customise solutions for our customers without breaking our operation. That’s where Torq came in to give Kyocera that capability. “The big difference of Torq for us was they matched our energy and the pace we wanted to move at. They wanted a partnership where they grew with us. Their technology, I would say, is above the competition, but most importantly they were passionate about partnerships and what we were trying to do in the market.” Positive response While Kyocera Cyber is new to the market, the response to it so far from customers has been overwhelmingly positive, says Andrew. “Customers are saying that it’s cool to see a corporate of

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But what we didn't want to experience was the same pitfalls that our customers were in their operations, such as not being able to scale quick enough and struggling to keep the cybersecurity service relevant to the IT operation.

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