DIGITAL EMPLOYEE EXPERIENCE
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When these elements work together, employees spend less time navigating systems and more time doing meaningful work regardless of working location.” Jessica Harrison, sales director at EPOS (UK and Ireland), adds that voice is an important factor. “More and more digital work tools are accessed by voice,” she says. “EPOS headsets have a proven track record of delivering the highest possible industry performance, including our BrainAdapt technology that reduces the amount of effort the brain requires to process and differentiate sound,” she adds. Oliver says that a good DEX makes working lives easier. “It’s a workplace where information is easy to find, tools work together, and people don’t waste hours switching, searching or navigating,” he says. “It feels calm, connected and intuitive, like one joined up system, not a pile of disconnected platforms. “But most organisations still approach DEX backwards: they add more tools instead of fixing the underlying system. Very few design the workplace from the employee outward. Those who do see immediate impact.” Holli agrees that simplicity is often key, adding that customers want equipment that is easier to install, manage, set-up and get started. “One cable connection with multiple camera and device compatibility on any device is the holy grail,” she says. “Simplicity now outweighs features because if equipment becomes too complicated it won’t get used.” Trends A desire for simplicity is just one of the overarching DEX trends currently. Sof says a big trend is the shift from standardisation to a more human-centred approach to workplace technology. “Businesses recognise that a single, uniform setup doesn’t reflect the reality of modern work,” he says. “Employees have different workstyles, preferences
Contributors
Holli Hulett
and expectations and customers are increasingly looking for technology strategies that reflect that. That is driving interest in more tailored, persona-based environments, where choice and flexibility sit alongside consistency and control. “There is also a much stronger emphasis now on equal experience. Businesses are under pressure to make sure remote and in-office employees have the same opportunity to contribute, especially in collaborative settings. That is pushing demand for more joined-up workplace design.” Jessica notes that with the return to the office, more people being in the office creates more noise and distractions. “From our own research, this is the number one issue for office professionals,” she says. “EPOS headsets, through adaptive noise cancelling technologies can address this, while ensuring users don’t feel trapped and isolated in a personal bubble.”
boomcollaboration.com
Oliver Ridley
haiilo.com
David Popay
Reseller conversations DEX should be an integral part of
apogeecorp.com
resellers’ conversations with customers. Sof says resellers should have broader conversations about how people actually work and what kind of environments will help them perform at their best, rather than focusing on individual products. “The most valuable discussions start with where friction exists today, looking at where employees are losing time, where collaboration is breaking down, whether the office experience actually supports
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