News in the Channel - issue #44

COMMS-CARE

optimisation helping partners to deliver practical solutions at every stage. Comms-care can also support partners at the pre-sales stage, helping them identify and propose solutions that fit each customer’s business and technical needs. Maintenance services Another common need among MSPs is for support to help minimise their customers’ downtime when part of their IT estate requires repair. Increasingly, they also require help to extend the life of their technology estate to fit in with their internal sustainability goals. Comms- care supports MSPs with multi-vendor maintenance and field-based hardware services that help keep customer environments running smoothly. Where contracted, partners can access 24x7x365 technical support and incident management, helping support business continuity and minimise disruption. Comms-care’s experienced field technicians provide hands-on maintenance and hardware support across various locations. Support is available across multiple vendors and technologies through a single service desk, helping partners simplify support management for their customers. Comms-care also offers a choice of SLA and fix options, giving partners the flexibility to match support to each customer’s needs and critical infrastructure. This helps protect business continuity – something increasingly valued by customers – while reducing the operational burden on partner teams. By maintaining existing infrastructure rather than replacing it too soon, Comms- care can help customers extend the lifespan of their technology estates, improve return on investment and support sustainability goals. Managed services Partners often also require support with managed services to enable them

to provide the ability to scale without overextending their teams. Comms-care provides flexible, scalable managed services that complement a partner’s own offerings, allowing them to extend their capabilities without building every service in-house. Multiple service levels allow partners to tailor support to their business model and to each customer’s requirements. In addition, there is round-the-clock service desk and incident management support to help keep critical systems operational. Where contracted, monitoring and alerts can identify issues early so they can be addressed before they disrupt the business. If an incident occurs, support analysts help identify the root cause and support resolution under change control. Comms-care support is designed to be scalable and evolve as the partner’s business and customer requirements grow, without significantly increasing internal resource requirements. This also means partners can provide the right level of management for each customer while optimising their operational costs and reducing the requirement for additional internal resources. Trusted partner Comms-care’s proposition is designed around one simple principle: supporting channel partners by providing access to additional capability at the right time, so they can grow with confidence. From professional services and engineering to maintenance and managed services, Comms-care provides a single, trusted partner to help MSPs deliver and support their customers’ technology estates. Whether a partner needs extra hands, specialist expertise, project delivery, infrastructure maintenance or ongoing managed services, Comms-care helps reduce complexity and create more room for growth. n

Comms-care support is designed to be scalable and evolve as the partner’s business and customer

requirements grow, without significantly increasing internal resource requirements.