NEWS
Tollring announces launch of AI-powered call recording
Tollring is launching an AI-driven cloud call recording solution, Record AI, this month. Record AI will commoditise AI automation to deliver platform-agnostic compliance call recording and intelligent automated analysis of calls. Initially delivered on Session Border Controllers for IP networks, Microsoft Teams and Cisco BroadWorks, Record AI will be made accessible to all users within an organisation, not just those in a formal contact centre. Record AI will drive efficiencies at scale, saving manual effort and yielding a whole new level of insights into customer sentiment, trends and behavioural patterns to ultimately foster unprecedented improvements in customer experience. It will be available to service providers on a
simple subscription, with the option to white- label for brand consistency in their overall portfolio. “Record AI leverages the latest in technology to help organisations of all sizes to improve customer communications,” said Tony Martino, CEO of Tollring. “We make it easy to record, highlight and analyse the calls the matter – automatically and immediately – and at scale, enabling businesses to transform customer experience. “Affordable AI, coupled with easy implementation, is poised to democratise the technology. Channel providers now have access to innovative solutions to engage their customers together with the potential for substantial profit margins without requiring extensive investment.”
tollring.com
OneSpan introduces new partner network programme
OneSpan has launched a new partner network programme that provides a comprehensive set of benefits to help partners deliver seamless and secure customer experiences. Members of the global partner network can expand their security and e-signature portfolio with market-leading solutions, financial incentives, training and certification, along with technical, sales and marketing support. As rapid digital transformation continues worldwide and the capabilities of generative AI advance exponentially, we are seeing a proliferation of deepfakes, online identity theft, manipulation of digital contracts and persistent and increasingly sophisticated social engineering schemes. These factors are undermining the integrity of digital interactions and transactions. Whether it's for workforce authentication or to secure digital workflows, OneSpan offers enterprise-grade solutions that provide continuous identity verification and authentication, e-signature, high-assurance virtual collaboration and secure storage. “The world needs security-infused workflows native to digital experiences that guarantee the integrity of people, data, transactions and documentation,” said Matthew Moynahan, president and CEO at OneSpan. “Our partners play a critical role in delivering trust to organisations and end users throughout the entire customer journey. Working with best-in-class partners extends
the reach of our technology and delivers even more impact to our mutual customers.” The OneSpan Partner Network focuses on an accelerated onboarding process. This helps partners quickly ramp up their business with OneSpan by providing a streamlined onboarding process and access to resources, including training materials, sales tools, marketing collateral and technical support. The programme foundation includes: l Comprehensive enablement support: Partners can build knowledge, develop expertise, and become certified, providing sales and technical proficiencies for all OneSpan solutions l Flexible engagement models: Partners can choose from various engagement models to meet their business needs, including distributors, resellers, system integrators, independent software vendors and managed service providers l Expanded portfolio opportunity: Partners can reach more customers and grow their revenue with OneSpan’s high-assurance identity proofing, authentication and secure electronic signature solutions l New incentives and marketing support: With higher levels of engagement and performance, partners will qualify for greater financial incentives, rewards and discounts. OneSpan has increased lead- generation efforts and marketing focus to foster mutual go-to-market strategies.
Matthew Moynahan president & CEO
onespan.com
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