PRODUCT NEWS
TD SYNNEX launches new finance offer
TD SYNNEX has launched Flexscription, a new finance offer that enables partners to offer customers a flexible way to fund investment in new technology solutions without having to find up-front capital and with a flexible set of options at the end of the agreement period. The Flexscription service has been developed in collaboration with CF Corporate Finance and is available through TD SYNNEX’s Tech-as-a-Service platform. It differs from other finance or leasing options in that, as well as allowing customers to invest in new technology solutions right away, it provides several options for the end of the agreement. Customers can either return the equipment, roll it on at the same rate, extend for 12 or 24 months, or make a one-off final fee and have indefinite use of the equipment. All options are embedded into the agreement and are set out clearly at the start. “With the tightening economic situation and some uncertain months ahead, Flexscription is arriving at just the right time,” said Alix Clements, business manager – B2B value added services, TD SYNNEX. “A lot of end user customers are looking for new and cost-efficient ways to fund the purchase of new
IT solutions. With Flexscription it’s really easy for partners to give them the kind of open flexibility they are seeking. It’s easy to quote for a Flexscription and to process the order via TaaS.” Having flexible options at the end of the contract period is important, she noted, as it’s often one of the main concerns customers have about financing IT purchases. “No-one has a crystal ball and businesses don’t know what position they will be in financially in two- or three-years’ time,” she said. “They won’t want to find themselves having to deal with higher charges if they continue to finance equipment, or an unrealistic cost to purchase it outright. Flexscription removes any ambiguity and gives them clear options, written into the contract from day one. It’s a no-risk option for them, which will make it even easier for partners to sell.” Mike Yiannakou, director, CF Corporate Finance, added: “We’re giving the customer greater reassurance and taking the risk out of financing hardware. We’ll be working with the TD SYNNEX team to offer reseller partners all the support and guidance they need in communicating the benefits and quoting for Flexscription contracts.”
Alix Clements, business manager – B2B value added services
uk.tdsynnex.com
Avoira extends exclusive Xdroid agreement
Avoira has extended an exclusive agreement with specialist software developer Xdroid for the supply and implementation of its pioneering real- time interaction analytics solution. The new three-year contract follows the relationship struck between the two companies in 2018 which saw Bury-headquartered Avoira first launch the Xdroid solution in the UK. The software can capture, analyse and transcribe every customer communication, regardless of whether dialogue is enabled through telephone, email, chat or social media platforms. Capable of learning industry and client specific vocabularies, Xdroid flags keywords and detects a range of emotions such as displeasure, uncertainty, disappointment or happiness. The software then delivers on-screen prompts which steer advisors to engage in specific actions to optimise call outcomes. Aside from delivery insights into agent performance across a range of metrics, the software is increasingly being deployed to support agent wellbeing. Since launch, Xdroid has designed, implemented and hosted bespoke solutions for various public and private sector organisations, government bodies, telecommunications, debt collection and insurance businesses. “Avoira’s specialist expertise has been
instrumental in establishing Xdroid as the pre- eminent interaction analytics solution in the UK call centre market,” said Gerry de Graaf, Xdroid’s joint chief executive officer. Avoira’s managing director, Dr Andrew Roberts, added: “The extension of Avoira and Xdroid’s partnership will let us further build upon our shared successes and continue to deliver the innovative, digitally empowered speech technology services that have earned the trust and confidence of our clients.” He added that the solution’s real-time emotion detecting capabilities and reporting tools mean it is continuing to gain traction across a range of markets. “Many businesses remain reliant on manual analysis of sample calls, which is neither comprehensive nor objective,” he explains. “Xdroid analyses every call and reports the performance of individual agents, agent groups and departments, scoring against selected indicators, such as adherence to internal or regulatory protocols. “Those benefits are generic but particularly pertinent to regulated businesses such as financial and professional services firms, many of whom now face a significant regulatory burden. “Areas such as identification of vulnerable customers and subscription to consumer duty regulations are increasingly hot topics.”
Dr Andrew Roberts, managing director Avoria and Gerry de Graaf, chief executive officer Xdroid
xdroid.com
avoira.com
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