News in the Channel - issue #12

NEWS

Acronis introduces new MSP Academy

topics or follow a structured learning path,” said Jon McCarrick, director of evangelism at Acronis. “The rapidly evolving technology and business landscape requires ongoing learning, and MSP Academy is designed to support the growing needs of MSPs.” MSP Academy's curriculum offers training covering all aspects of managing an MSP business. With content structured to cater to the fast-paced changes of technology, bite- sized modules ranging from three to seven minutes are available to deliver impactful insights. Participants can take an exam to receive a Credly badge to share with peers and customers, showing their qualifications and commitment to continuous learning by earning a degree from the MSP Academy. Upcoming initiatives for MSPs from Acronis include delivering hybrid boot camps in collaboration with cloud distributors, providing an immersive learning experience to keep learners at the forefront of industry advancements, and launching new online, hybrid and offline multilingual training options.

Acronis has launched MSP Academy, an educational initiative aimed to provide managed service providers (MSPs) with business and technological knowledge, skills and tools necessary to excel and grow. Acronis has offered technology and business training on Acronis products for service providers for more than 10 years through Acronis Academy. Acronis partners that went through training and certification through the Academy in 2022 saw a 60% increase in revenue from Acronis product sales and a reduction in support incidents by 40%. In response to partner requests to expand the training portfolio beyond product training, Acronis delivered MSP Academy. MSP Academy is a learning platform created to address key challenges MSPs face. It covers various topics, from starting an MSP, running a successful MSP business, marketing and optimising the efficiency and productivity of MSP technicians. “MSP Academy offers a customised education experience, allowing learners to explore specific

Jon McCarrick director of evangelism

acronis.com

ManageEngine launches Endpoint Central MSP Cloud

ManageEngine has launched Endpoint Central MSP Cloud, which brings the advantages of the cloud’s scalability, flexibility and efficiency to the remote monitoring and management (RMM) of endpoints for managed service providers (MSPs). The launch also completes the first stage of the company’s vision for a unified platform for MSPs. “This cloud release enables service providers to focus on addressing their clients’ IT challenges and growing their businesses without the worry of operational complexities,” said Mathivanan Venkatachalam, vice president of ManageEngine. “Endpoint Central MSP Cloud delivers RMM capabilities for endpoints, enabling MSPs to automate everyday management and security tasks and allowing them to be available to help clients with their real-time requirements.” Highlights of Endpoint Central MSP Cloud include: l Extensive support for devices and operating systems l A single agent for a wide range of capabilities across device management, security and compliance l Integral remote access and

troubleshooting without the need for additional setup or agents l Extensive third-party patch automation across varied device types and environments l Strong third-party integrations and a vast API ecosystem to promote interoperability with MSPs’ existing technology stacks. Today, MSPs build their own tech stack consisting of a range of specialised tools from various vendors to effectively manage, maintain and secure their clients' IT infrastructures, and to optimise and run their own operations. This increases the total cost of ownership and the complexity, forcing MSPs to juggle between multiple tools and bear with weak integrations. “We have built a diverse ecosystem of solutions catering to the varied needs of MSPs, including for identity and access management, RMM and professional service automation, and we plan on bringing all of them to the cloud,” said Mathivanan. “With this release, we are on the brink of delivering a single cloud platform that will enable these solutions to work together seamlessly, eliminating integration headaches and empowering MSPs to maximise their revenues with minimal effort and investment.”

Mathivanan Venkatacchalam vice president

manageengine.com