News in the Channel - issue #40

SYNAXON

UK resellers and function as an integral part of our team.

True meaning of partnership One recent incident that involved all our teams showed how our close collaboration and attention to detail makes a difference. SYNAXON is really a community of businesses that looks after each other and due to the mutual trust and transparency that exists between us, we were able to help one reseller to avoid a potential £45,000 fraud. This surfaced when our standard verification checks revealed a small but serious anomaly in the end customer’s company details. It’s a perfect illustration of how strong co-operation can make a critical difference and illustrates what partnership truly means with SYNAXON. We do not simply process orders – we support, challenge and protect our partners wherever we can. By anticipating market shifts and responding with agility, we ensure partners are never left behind. We are helping partners to understand and identify business opportunities around AI and providing the building blocks for managed services growth. But what really matters is the support that we provide for their everyday business. Resellers work with SYNAXON because they know that they can trust us to deliver and we keep on delivering. n

SYNAXON is really a community of businesses that looks after each other and due to the mutual trust and transparency that exists between us, we were able to help one reseller to avoid a potential £45,000 fraud. “ ”

managed services business. They can combine our offerings with their own or use them as the base foundation for their MSP proposition. Core services count These are just two examples of how SYNAXON UK adds value for resellers – and we’re doing even more behind the scenes. Our core distribution service, SYNAXON Hub, makes the most popular products available to partners at competitive prices; through the Marketplace e-commerce platform, resellers have 24/7 access to more than 60,000 products. Our EGIS online aggregation platform gives partners access to current stock, pricing and ordering from more than 40 distributors with 2.5 million SKUs. Resellers also benefit from free next day delivery on orders over £150, ensuring speed and reliability when it matters most. Underpinning all of this are the fundamental services and support we provide for everyday business needs. All partners have access to a dedicated account manager who supports them with quotations, general and project queries and order processing. They can also call on the customer service team for assistance with RMA requests, order management and queries; our accounts team takes care of credit control and invoice queries. While the latter two functions are located within our German HQ, they provide dedicated support for